This page covers the apps published by LEVELHARD: myABBA, Cadentia, Letreo and RoqueOS. For each one it says what is stored, what you can erase yourself on the device, and how to request deletion of anything held on a server.
You can use myABBA, Cadentia, and Letreo without signing up. RoqueOS uses an account, which you can delete immediately inside the app (Settings -> Account -> Delete Account) or by email request without logging in.
myABBA
Almost all of myABBA stays on your device: the Conversation history, reading-plan progress, Bible bookmarks, Kids badges, your day streak and your settings. Uninstalling the app erases all of it at once, without going through us.
To erase only the Conversation without uninstalling: open the Conversation tab and tap "Clear conversation" at the top of the screen. The history leaves the device immediately and the conversation starts over.
The text you write in the Conversation is sent to the myABBA server to produce the reply. It goes without a name, without an email and without any identifier tied to you — it is the only myABBA data that leaves the device.
If you want that content erased from the server, ask by email below. Since we keep nothing that links a conversation to a person, tell us the approximate period so the search is possible.
Cadentia
Cadentia sends nothing to any server. Recordings, separated stems and settings stay on the device and disappear when you delete the recording inside the app or uninstall it.
There is one optional exception: if you connected Cadentia to a RoqueOS account, disconnecting in the app erases the credential stored on the device. Files sitting in your RoqueOS library follow the RoqueOS rule, just below.
Letreo
Letreo makes no network calls and keeps nothing off the device. Uninstalling erases everything.
RoqueOS
1. Immediate Self-Service Deletion inside RoqueOS: open https://roqueos.com.br/app, go to Settings (Ajustes) -> Account (Conta) -> Delete Account (Excluir Conta), type DELETE (or EXCLUIR), and confirm for immediate removal of your Firebase Auth account, Firestore profile and history, and Cloud Storage files.
2. Request without logging in (Web / Email): if you cannot sign in, send an account deletion request to support@levelhard.com.br (or contato@levelhard.com.br) with the pre-filled subject "Solicitação de Exclusão de Conta - RoqueOS" stating your registered email address, processed within up to 7 business days.
Open https://roqueos.com.br/app (Settings -> Account -> Delete Account)
Request deletion without logging in (support@levelhard.com.br)
How to request deletion
Send an email to the address below, with:
- the subject "Data deletion";
- the app name — myABBA, Cadentia, Letreo or RoqueOS;
- for RoqueOS, the email registered to the account;
- for myABBA, the approximate period of the conversations to erase.
We confirm receipt within 7 days. Deletion is completed within 30 days and backups expire within 90 days, as stated in section 7 of the Privacy Policy.
What stays
After deletion nothing that identifies you remains. Records the law requires us to keep — invoices and billing data for RoqueOS subscriptions, for instance — remain for the legal period and are used for nothing else.
myABBA, Cadentia and Letreo have no billing, no ads and no tracking. Nothing is left in them.
Contact
Questions about this page or about a pending request: